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Last Post 10/16/2017 10:52:37 AM By woler22. 8 replies.
1/13/2009 5:51:38 PM
Brena
Posts: 8
Joined: 12/1/2008
Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Hi Luke,
 
I'm not getting emails from DSC for new orders, order status changes and a test batch of email newsletters just sitting in queue saying 0 of xxx sent.
 
The email server is a different machine to the DSC one - I have setup web.config with password, sender and so on so tell a friend, contact us form, ask a question all work OK.
 
How and when should the newsletters be sent? Where is the queue? How can I make them send?
 
Thanks for your help.
 
Brena
 
1/13/2009 7:06:07 PM
lukezy
Posts: 2111
Joined: 6/12/2007
Location:WA, US
Re: Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Could you please check if OrderPipleine is running?
DotShoppingCart Staff
1/13/2009 8:26:50 PM
Brena
Posts: 8
Joined: 12/1/2008
Re: Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Thanks Luke,
 
The orderpipeline was not running - I have started it. It was set for automatic startup.
 
Should it have started on it's own? What's best with this?
 
Unfortunately the email queue still is unsent. I tried deleting the campaign and recreating but still the same.
 
Thanks for helping!
 
 
1/13/2009 9:12:51 PM
lukezy
Posts: 2111
Joined: 6/12/2007
Location:WA, US
Re: Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Open up eventlog and check if you have any exception in the source "DotShoppingCart".
DotShoppingCart Staff
7/16/2012 11:26:34 AM
Guia
Posts: 18
Joined: 8/24/2011
Re: Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Luke:
 
We are encountering a similar situation on server restart where the ComOrderPipeline service actually restarts and then terminates.  The server O/S is Windows Server 2008 R2.  The restart and event log sequence look something like this:
 
8.:25 AM Restart server
8:29 AM Application Event Log ComOrderPipeline Service shutting down (expected)
8:32 AM Application Event Log: ComOrderPipeline Service started (expected)
8:38 AM System Event Log: The ComOrderPipeline service terminated unexpectedly. It has done this 1 time(s). Event ID 7034, Source: Service Control Manager.
 
Restarting the service resolved the issue until the next server reboot.  I know this is not much to go on, however, this occurs everytime we reboot the server.  Any guidance on how to resolve this issue would be appreciated.
 
Thanks,
 
David Lloyd
Lemington Consulting
 
7/16/2012 11:39:09 AM
lukezy
Posts: 2111
Joined: 6/12/2007
Location:WA, US
Re: Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Can you start the ComOrderPipeline Service manually? Does it stop right away? Also you want to check evenlog for DotShoppingCart source.
DotShoppingCart Staff
7/16/2012 3:25:30 PM
Guia
Posts: 18
Joined: 8/24/2011
Re: Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Yes, we can manually start the ComOrderPipeline service and it will run without issue until the next server reboot.  We checked the Event Log for both ComOrderPipeline and DotShoppingCart and the entries in the previous post are the only ones in the Event Log.
 
Thanks,
 
David Lloyd
Lemington Consulting
7/16/2012 3:39:35 PM
lukezy
Posts: 2111
Joined: 6/12/2007
Location:WA, US
Re: Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Evenlog should have exception detail. Were you looking at "Application" source? There should be a complete different source called DotShoppingCart which has only DotShoppingCart events. It should be in the same level of "Application".
 
Is your SQL server installed the same box? If so, my guess is that ComOrderPipeline service was trying to talk to SQL database which might not fully started up yet. Try to set ComOrderPipeline as "Delay Start" so that it will only start after SQL server is started.
DotShoppingCart Staff
10/16/2017 10:52:37 AM
woler22
Posts: 1
Joined: 9/13/2017
Re: Not getting emails from DSC for new orders, status changes, email newsletters just sitting in queue
Really great to hear something like that
 
 
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